All Cynful items are No Transfer therefore we do not provide monetary refunds period.
We will however provide Store Credit for double purchases of the same item, IF:
1. you purchased at the Cynful Mainstore in-world
2. you report it within the first 48 hours of purchase (include all transaction details in a notecard, including your name).
Marketplace Purchases = strictly NO REFUNDS period.
The Second Life Marketplace offers you many opportunities at check-out to review the items you are intending to purchase and prompts you to make sure of your purchase. Similarly if you are gifting someone and make a mistake or click the wrong buttons or are in a rush, or your computer has decided to glitch at that very moment – these situations are not our fault and therefore we do not refund any purchases made from the Marketplace under these situations.
PLEASE try the DEMO’s provided for mesh items before you buy. There will be no refunds given for items you decide you don’t like or the items you say don’t fit your avatar – trying on the demo’s can avoid these embarrassing situations.
If you’re shopping in-world or the Second Life Marketplace and you didn’t receive your purchase, please use the Redelivery System in the [Cynful] Clothing & Co. Mainstore first.
Alternatively, send Jewell Munro a notecard with your transaction details of your in-world purchases or Marketplace purchases, specifically as follows:
1. Rename the notecard to -> RE: Cynful CSR Query FROM: Your First & Last Avatar name
2. Name of the product you did not receive
3. ID Prefix number and date of purchase
If you have further questions, please contact Lyrical Ember – [Cynful] Clothing & Co. Customer Service Representative.
Thank you for understanding.